Frequently Asked Questions
Q: How does your machine identify products?
A: Our smart vending machines use video recognition technology combined with force-sensing assistance to identify items customers select. When a customer swipes their card to open the door, the system records a shopping video. Once the door is closed, the machine analyzes the video to determine which items were taken, ensuring accurate and seamless checkout.
Q: What are the advantages of smart fridge vending?
A: Smart fridge vending offers several key benefits:
1. Diverse product range: Sell beverages, snacks, fresh items like yogurt, fruit, and even specialty items like glass-bottled sodas or flowers.
2. Higher transaction value: Customers often purchase multiple items at once.
3. Cashless convenience: POS systems eliminate the need for coins and provide flexible pricing options.
4. Enhanced customer experience: Consumers browse and select items as if shopping in a supermarket.
5. Operational efficiency: A dedicated app simplifies restocking, pricing, and maintenance.
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Q: How does the machine work?
A: The process is simple:
1. Swipe a card to unlock the door.
2. The customer selects their desired items while a camera records the shopping process.
3. Once the door is closed, the system identifies the products taken and automatically charges the customer’s card for the items.
Q: Is your machine air-cooled or direct-cooled?
A: Our machines use air-cooling technology, similar to a home air conditioner. This method prevents frost buildup and ensures consistent cooling. Our freezers are supplied by a trusted Italian manufacturer with over 20 years of experience in European and American markets, ensuring high quality and reliability.
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Q: How are POS rates charged?
A: The POS system costs $10 per month in rental fees. Transaction fees vary between 3% and 6%, depending on the total transaction value. We use PAX POS machines, trusted by top merchants like Disney. Additionally, merchants can negotiate transaction fees directly with the acquiring bank when placing their first order.
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Q: Why use gravity assistance instead of pure gravity technology?
A: Gravity assistance is more reliable than pure gravity technology due to:
1. Fewer technical issues: Pure gravity systems require additional sensors that may increase failure rates.
2. Accuracy: Our system prevents errors caused by misplaced items or incorrect loading.
3. Versatility: Gravity-assisted systems support a broader range of products, driving sales growth.
4. Stability: Enhanced reliability minimizes operational challenges and improves customer satisfaction.
Q: What is your business scope and after-sales system like?
A: Established in 2017, our company has a global footprint in locations like the U.S., UK, Singapore, China, and Hong Kong. Backed by $20 million in funding and serving over 9,000 clients worldwide, we are a trusted name in smart vending solutions. We offer:
• 12-hour, 365-day online customer service across the U.S.
• Comprehensive post-sales support backed by 200+ performance indicators.
• Warehouses in seven locations for faster delivery and service.
Q: Is your equipment rainproof?
A: While our machines are designed to resist water splashes, they are not fully waterproof and should not be soaked. We are exploring solutions, including third-party rainproofing options and the potential for adding canopies to enhance outdoor usability.